AI SUPPORT ASSISTANT · COMPANIES · LORRAINE, LUXEMBOURG, FRANCE

Your support team gains an AI assistant that answers from your documentation

It answers your customers and your teams and cites the source page. When the documentation does not have the answer, it says so and hands over to your team. Your team keeps its time for the questions that need a person.
Its price does not depend on the number of users.

  • French model (Mistral)
  • Hosted in Europe
  • Your data stays yours
Your help centerpublic pages The documentation your customers already read. The assistant reads it page by page.
Your proceduresinternal documents The procedures, manuals and PDFs your team searches by hand today.
Your FAQsquestions already answered The answers your support has already written a hundred times. They are reused each time those questions come back.
The assistanton your documentation
Your customersa sourced answer at any hour The customer finds the answer and the page that backs it, without opening a ticket. Click for an example.
Your support teamfewer repeated questions The new colleague finds the procedure without interrupting the expert. Click for an example.
Out of scopea refusal and a handover to your team When the documentation does not know, the assistant says so and hands over, instead of inventing. Click for an example.
EXAMPLE · replayed scenario click a result to see its example →
question › 

The questions and the answers in this example are written by hand.

The real assistant of this site sits at the bottom right of this page. It answers on my own documentation. Ask it a question right now.

20 minutes to see what your documentation can answer for you →
§ 01 · THE OFFER

One assistant for your customers and for your teams.

The same engine and the same measurement on both sides.
01 · FOR YOUR CUSTOMERS

The help-center assistant

On the documentation of your software or product. It answers customers with the source page, refuses out of scope and hands over to your support. Your teams use it too: it is the same documentation.

  • A 30-day pilot on your real documents. The criteria are written before I start. At least 80% of answerable questions get a correct answer with the right source. 100% of out-of-scope questions are refused cleanly.
  • A dedicated instance for your company, hosted in Europe. The price does not depend on the number of users.
On requestat a fixed price, after a 20-minute call.
The amount of the 30-day pilot is deducted from the project if you order the go-live. A monthly subscription per instance then takes over, and it can be cancelled with one month's notice.
See the details and the pilot criteria → 02 · FOR YOUR TEAMS

The internal assistant

The same assistant on your internal documents: procedures, manuals and knowledge base. Support, IT and HR write the answer once, and the assistant gives it again each time the question comes back.

  • I start with one team, one authorised set of documents and one contact. The result is verified before widening.
  • Connectors, enterprise authentication and the Teams channel are priced on request.
Pilotto build with a first company, priced on request
fixed price written down before the pilot
See what the pilot covers →
Check what your documentation can answer →

A 20-minute call and then a demo on your documents. No commitment before the pilot. see the offer →